Overview

Our refund and return policy for premium jewellery lasts 48 hours from the time of delivery. If 48 hours have passed since your purchase, we cannot offer you an exchange. To be eligible for a return, your item must be in its original, unworn, and unused condition with all original packaging, tags, and labels intact.

Non-Returnable Items

Several types of goods are exempt from being returned. For hygiene and quality assurance reasons, we do not accept returns on customized or bespoke jewelry pieces, or items that have been worn, altered, or damaged by the customer.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If you are approved, your refund will be processed and applied to your original method of payment. Please note that refunds may take 7–10 business days to reflect in your account depending on your bank.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please contact us at the email address provided in our contact section.

Sale items

Please note that our policies regarding returns and exchanges for premium jewelry and Panchaloha collections apply to all purchases; please contact our support team to verify eligibility for sale items.

Exchanges

We only replace items if they are received in a damaged or incorrect condition. If you need to exchange it for the same item, please contact our support team within 48 hours of delivery along with a mandatory unboxing video to initiate the process.

Gifts

For inquiries regarding returns of items purchased as gifts, please contact our support team directly so we can assist you with the appropriate exchange or credit process based on your order details.

Shipping returns

To return your product, you should mail your product to: Upstairs Sreelatha, Sai Ram Studio, Gandhi Road, Opposite A1 Sarees, Vempalli, Andhra Pradesh 516329. For verified damaged or incorrect items, we will bear the cost of return shipping. For other returns, the customer is responsible for shipping costs.

Need help?

Contact us at the email or WhatsApp number provided on our website for any questions related to refunds and returns for our premium jewellery collections.